Customer Service
Building successful business partnerships is at the heart of our operation
At Constantia FFP we don’t believe in just selling a product, we are committed to building successful partnerships to develop packaging solutions that represent your brand, maintain its integrity, provide outstanding functionality and create powerful shelf presence. Our team will work closely with you every step of the way to ensure your product is bought to market efficiently and successfully.
Providing outstanding customer service is at the core of how Constantia FFP operates every day and sets us apart in a competitive market. From your first contact with us, we will offer outstanding support, technical expertise and service. Our customers vary from companies that know exactly what materials and packaging formats they would like and have in-house design departments to support their packaging needs, to businesses that require an increased level of support and advice from our technical and design teams. Whatever your requirements, we can provide the level of support that suits you.
Constantia FFP Customer Services
Dedicated Account Management
Every customer has a dedicated account manager and customer service team member who will work closely with you in order to understand your business and requirements. With decades of experience in the packaging industry and exceptional product knowledge, they will be able to provide you with the best possible service to deliver outstanding packaging solutions.
Communication is Key
We believe that communication is at the heart of our business and so we always encourage customers to visit our Northamptonshire site, in order to see the production facilities first hand and meet the wider team. We aim to build lasting business relationships built on two-way open and honest communication and find that a site visit is an ideal way of laying the foundations to a long lasting and robust partnership.
We will communicate with you throughout the order process. We are well aware of the time pressures associated in bringing products to market, so we will work with you and keep you informed and updated on the progress of your order as it travels through the production process. We aim to integrate seamlessly into your business as your valued packaging partner, providing expertise, advice and support to deliver packaging that drives value for your business.
Partnerships that are built to last
We are delighted to have business relationships that span over 30 years and see it as a reflection of the service, products and support that we provide to our customers. Once your product has launched, your dedicated account manager will organise regular reviews which is an opportunity to not only keep in touch, but also to discuss your account and look for any possible improvements that can be made. We will also use this opportunity to bring to light any new innovations that we are developing that may be relevant to your products and business.
